The Rush Hour Tango
Intersections are not merely crossing points between streets; they are hubs of activity and nodes within communities where interactions and routines take place. Ideally, drivers and pedestrians would cross paths in an organized and timely fashion, like an intricate dance. However, impatience and human error often lead to one party stepping out of turn. Drivers are legally allowed to turn right through red lights, and pedestrians sprint across the street at any chance they get, regardless of the walk signal. Busy intersections like 5th and Spring St need an interface that can increase safety and awareness for people both on the road and on the sidewalk.
According to the Federal Highway Administration, approximately 65,000 pedestrians are injured by moving vehicles in a given year. In 2014, almost 5,000 of those injuries resulted in deaths. From a pedestrian’s perspective, crossing should be straightforward if you follow the visual walk signals. Additionally, the sounds of loud trucks, buses, and cars speeding down the street act as an indicator of when to or not to cross. For someone who is visually impaired or easily distracted, on the other hand, a direct and alert auditory signal might be a beneficial instruction. Many crosswalks are now implementing buttons that speak to users when pushed, emitting a forceful yet poor sound quality “wait!” or “crossing!” I would improve this interface by making the voice more clear and neutral, as the signal should be neither alarming nor calming; its purpose is to relay information, not an emotion.
From the driver’s perspective, sitting at a traffic light certainly is not an enjoyable experience. Although many states have laws protecting pedestrians in crosswalks, drivers attempt to make quick turns or speed across intersections without paying attention to the people around them. Distractions from phones, radios, and activity outside the vehicle all take away from the task at hand. I would improve driver awareness by including a signal in the intersection interface that is emitted to vehicle radios or possibly cellphones that alert a driver when pedestrians are crossing. Such a voice would need to be neutral, as Clifford Nass and Scott Brave state that “the same voice cannot be effective for all drivers.” It would be difficult for an outside interface to detect a user’s emotion from within the vehicle, so neutrality is key to appealing to the masses.